Star Trader support

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Frequently asked questions

What is an activation rate?

Your activation rate is a percentage of your sims which become activated against the sims you order.

 

For example: if you order 10 sims and you activate 2 of these sims, your activation rate would be 20%.

 

You can find your activation rate on your dashboard. Your rate is likely to change when you place sim orders and when you receive activations.

Can I de-activate my account?

Yes, please get in touch with us via the Support forum and we’ll de-activate your account for you.

I've forgotten my password, what should I do?

You can retrieve your password by clicking 'Log In' on the o2startrader.co.uk homepage then click the 'Forgotten Password' link and we'll email you your old password.

I've forgotten my email address, what should I do?

Ask a Question and we'll send you a reminder.


What is an activation?

This is when a sim is topped up for the first time with £10 or more.