Star Trader support

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Frequently asked questions

What is a nano sim?

Nano sims are the smallest type of sim card and are currently used iPhone 5's and iPhone 6's.

How long do my sims take to be delivered?

Your sims should be with you in less than 14 days.

If you've been waiting longer than this, please contact us and we'll look into it for you.

Please let us know your despatch address and the date that you placed the order.

Can I distribute my sims to distributors or other companies?

We’d advise that you distribute your sims directly to your customers as this is a much safer way of knowing where your sims are going.

 

You may be approached by some organisations requesting a high volume of sims or offering to distribute your sims for you. You must not supply sims to these companies, as they may use your sim cards to send targeted, unwanted messages to customers.

 

This breaches our Star Trader terms and conditions and our Pay as you Go terms and conditions.

 

If we suspect that your sims are responsible for sending these text messages or supplying any sims to another company, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.

What is an activation?

This is when a sim is topped up for the first time with £10 or more.


How many sims can I order?

This depends on what tier you are.

  • Bronze tier Star Traders can order up to 20 Pay As You Go sims per month.
  • Silver can order up to 125 Pay As You Go sims per month.
  • Gold can order up to 500 Pay As You Go sims  per month.
  • Platinum can order up to 550 Pay As You Go sims per month