Star Trader support

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Frequently asked questions

How do I reset my password?

You can do this in the 'Profile' section of your Star Trader account.

I've forgotten my password, what should I do?

You can retrieve your password by clicking 'Log In' on the o2startrader.co.uk homepage then click the 'Forgotten Password' link and we'll email you your old password.

How long do my sims take to be delivered?

Your sims should be with you in less than 14 days.

If you've been waiting longer than this, please contact us and we'll look into it for you.

Please let us know your despatch address and the date that you placed the order.

Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.


Can I cancel/ change my order?

Unfortunately not, once your order has been placed this cannot be changed or cancelled.