Star Trader support

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Frequently asked questions

Why do I need to give you my bank details?

We need your bank details, so that we can pay you when your sims get topped up.

You won’t ever have to pay us anything and all payments are safe and secure.

Are all tariffs currently available?

For a full list of available sims, please visit the order page here: https://www.o2startrader.co.uk/account/new-order

Do I have to buy sims from O2?

No, you can order sims free of charge on your Star Trader account.

Can I sign up if I'm not on O2?

Yes. Star Trader is open to everyone no matter what network you're on.


Can I top-up sims before giving them to customers?

No, this breaches our terms and conditions.

Our customers must activate the sims themselves. If we suspect you’re topping up the sims yourself, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.