Star Trader support

Find the answer to any question

Frequently asked questions

I've lost my verification email, what should I do?

You can retrieve your verification email by clicking 'Resend verification email' on the 'Verify Your Details' page and we'll send the email back over to you.

If you've closed the 'Verify Your Details' page then you can Ask a Question and we'll send you a new one.

Can I top-up sims before giving them to customers?

No, this breaches our terms and conditions. Our customers must activate the sims themselves. If we suspect you’re topping up the sims yourself, we’ll suspend your account with immediate effect and you won’t receive any commission for the affected sims, or any others during your suspension period.

How do I register with Star Trader?

It’s free and easy for you to register with Star Trader, simply sign up here and follow the steps. You’ll need to let us know your name, email address, despatch address and bank details.

Can I distribute my sims on marketplaces like eBay?

The beauty of being a Star Trader is that you can work on your own terms, whenever, and wherever, you want. This extends to online marketplaces. 

Selling on eBay is a great tactic, as you have the opportunity to be seen by more potential customers. Remember, more activations = more commission. Orders sims. Sell sims. Get paid.


How can I keep track of my activations?

You can find this out on your Star Trader Dashboard.